Servant Keeper FAQs
How is a Servant Keeper license defined?
Servant Keeper® License is sold to a named organization under a Site License. The License is permission for an organization to use Servant Keeper®, and is a one-time fee.
For On-Premises (local) deployments the License includes one Seat and the licensed organization can purchase additional Seats to install Servant Keeper® on additional desktop or laptop computers. Each Seat allows the software to be installed on a single computer.
For Servant PC Cloud deployments this provides for the use of web-based, desktop, and mobile applications as long as the organization maintains a current cloud subscription. Also, for Servant PC Cloud users, all applications can be used and installed on an unlimited number of devices.
What is a Seat License?
Seats licenses are for On Premises (local) deployments. A seat is a license to activate an additional computer for organizations that have purchased a Servant Keeper® site license. For On Premises deployments, every computer requires a seat license. Seats are sold for a nominal one-time fee. Seats can be transferred to another computer used by that organization if needed.
What is a User?
A User is a person with access to the Servant Keeper system. Users are defined by their unique login that grants security privileges to various portions of an organization’s Servant Keeper® database. Servant Keeper® will allow unlimited users to be created in the database, and there are nearly limitless variations of user access privileges that can be assigned allowing you to keep your data safe and confidential.
For ServantPC Cloud deployments the number of active Users will determine the subscription level for that organization.
How does licensing and support apply to a multi-campus scenario?
Servant Keeper® site license is licensed per named organization. If there are multiple organizations/churches planning on using Servant Keeper® they will need a separate Servant Keeper® site license per organization. To determine if you qualify as one organization or multiple organizations, use this guideline: if the organizations have the SAME tax I.D. AND are operating their actual ministry (not just the administration duties) from the same location then one site license is required. Multi-campus and multi-church organizations (Diocese, etc) will require a site license for each campus.
Need One(1) Initial SK Licenses
Church with a Christian School at the same location, using the same nine digit Tax I.D. number – One(1) Initial Servant Keeper license and a seat license for each additional computer.
- Church and Daycare meeting at the same location , using the same nine digit Tax I.D. number – One(1) Initial Servant Keeper license and a seat license for each additional computer.
Need Two(2) or more Initial SK Licenses
Church with a Christian School at different locations, but using the same nine digit Tax I.D. number – Two(2) Initial Servant Keeper licenses and additional seat licenses as needed.
Church with a Christian School at the same location but using different nine digit Tax I.D. numbers – Two(2) Initial Servant Keeper licenses and additional seat licenses as needed.
- Two churches meeting at different places but sharing the same administrative offices – Two(2) Initial Servant Keeper licenses and additional seat licenses as needed.
- Two churches meeting at the same location at different times, but using separate nine digit Tax I.D. numbers – Two(2) Initial Servant Keeper licenses and additional seat licenses as needed.
- Multi-campus church with one administrative office – Two(2) or more Initial Servant Keeper licenses and additional seat licenses as needed.
Is Servant Keeper Networkable?
Servant Keeper® is networkable on nearly any network environment.
For On-Premises deployments a physical network is required if users need to work from multiple computers. Both peer-to peer networks or server based networks will work. Computers can access the database concurrently. Note: This will require proper installation by your network administrator. The customer is solely responsible for the correct installation of Servant Keeper® on a network and for having the proper settings on that network to share the database among workstations. If you are installing on a network it is advised that your network administrator or a qualified networking professional install Servant Keeper® for you.
Note: ServantPC Cloud deployments require no server or network, but only a reliable internet connection. See more on the cloud here.
What is Hosted Data, the ServantPC Cloud, and how does that all work?
If you purchase Servant Keeper® for hosted data, that means we will host your data on the Servant Keeper Cloud, and you can access that data from any computer with an internet connection that has Servant Keeper® installed, or any internet ready Apple or Android mobile device with the Servant Keeper mobile apps.
This frees up users to do work from home or anywhere else. Click here for more information about the Servant Keeper Cloud.
What is the difference between the $599 Servant Keeper and the $299 Small Church program?
The only difference is the number of families you can enter into the program. The standard Servant Keeper® License allows an unlimited number of individuals and families to be entered into the program. Servant Keeper® Small Church allows you to enter a maximum of 50 families – (regardless of member status). You can upgrade from the SK Small Church to the unlimited version at any time for just $299. We offer Servant Keeper® small church with the spirit of helping smaller churches and church plants the ability to get Servant Keeper® even if they have a smaller budget.
What are the computer requirements to run Servant Keeper 8?
The short answer is almost any computer purchased in the last 10 years can run Servant Keeper®.
The long answer is that the computer needs to be running Windows Vista or later (Win Vista/Win7/Win8/Win10) . For best results we recommend an Intel i3 or higher processor running Win10 with a minimum of 800 Megabytes of hard drive space and 4Gigs RAM . Remember, the more RAM you have the faster of your applications will run. For Mac users, any Mac computer running MAC Os 10.6.x or newer, 2 Gigabyte of RAM and 800 Megabytes free hard drive space. For mobile apps any Mobile device running Android OS 4.0 or higher or IOS devices running iOs7 or higher.
ServantPC Cloud users should have a stable high speed internet connection of at least 10Mbs for the best experience.
How do we get our existing data into Servant Keeper?
Servant Keeper® has a built-in import function that will enable you to import an Excel or Text file of your current membership and contribution data into your Servant Keeper® program. You will also be able to import purchased lists for community marketing purposes, as well as online and remote deposit contribution data. You can also utilize our White Glove Service, in which we log into your machine remotely and transfer your data for a nominal fee. If you have Servant Keeper, call our support team for questions: 800-785-3416. If you’re interested in learning more about the White Glove before you get started with Servant Keeper, please call our sales team at 800-773-7570.